TERMS AND CONDITIONS - CALLE PIEL

1. COMPANY INFORMATION AND DEFINITIONS

1.1 Company Information

Business Name: Calle Piel SAS
Legal Form: Société par Actions Simplifiée (SAS)
Registered Address: 21 rue des Filles du Calvaire, 75003 Paris, France
Contact Email: contact@callepiel.com
Customer Service: contact@callepiel.com
Website: www.callepiel.com

1.2 Definitions

"Company," "we," "us," "our" refers to Calle Piel SAS
"Customer," "you," "your" refers to the individual or entity making a purchase
"Products" refers to apparel and merchandise sold by Calle Piel
"Website" refers to www.callepiel.com and related digital platforms
"Services" refers to the online retail services provided by Calle Piel

2. ACCEPTANCE OF TERMS

By accessing our website, placing an order, or using our services, you acknowledge that:

  • You have read, understood, and agree to be bound by these Terms and Conditions

  • You are at least 18 years old

  • You have legal capacity to enter into binding contracts

  • You agree to comply with all applicable laws and regulations

Age Restriction: Our products and services are intended for adults aged 18 and over. Purchases by minors are strictly prohibited.

3. PRODUCT INFORMATION AND AVAILABILITY

3.1 Product Descriptions

  • Product descriptions, images, and specifications are provided for informational purposes

  • Colors may vary due to monitor settings and printing processes

  • We reserve the right to modify product specifications without notice

  • All measurements and sizing information are approximate

3.2 Print-on-Demand Model

  • Products are manufactured after order confirmation using print-on-demand technology

  • Each item is custom-made and cannot be returned for size exchanges

  • Production begins immediately after order confirmation

3.3 Intellectual Property

  • All designs, logos, and artwork are original creations owned by Calle Piel SAS

  • Calle Piel is a registered trademark

  • Unauthorized reproduction, distribution, or use of our designs is prohibited

  • Customers purchase the physical product but not reproduction rights

4. ORDERING AND PRICING

4.1 Order Process

  • Order confirmation constitutes acceptance of your purchase offer

  • We reserve the right to cancel orders at our discretion

  • Order modifications may not be possible due to immediate production scheduling

4.2 Pricing and Payments

  • All prices are displayed in Euros (EUR) and include applicable VAT

  • Prices may change without notice but confirmed orders honor the original price

  • Payment is processed securely through our website

  • Payment is due in full at the time of order placement

4.3 Accepted Payment Methods

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal (where available)

5. SHIPPING AND DELIVERY

5.1 Shipping Coverage

  • We ship globally to most countries, shipping costs vary

5.2 Delivery Timeframes

Standard Delivery: 10-14 business days from order confirmation

Note: Delivery times may vary during peak seasons or due to customs processing.

5.3 Shipping Costs and Responsibility

  • Shipping costs are calculated at checkout based on destination and parcel size

  • Customers are responsible for customs duties, taxes, and import fees in their country

  • Risk of loss transfers to customer upon shipment from our fulfillment partner

  • Tracking information is provided when available

5.4 Delivery Issues

  • Ensure accurate shipping addresses as changes may not be possible after processing

  • We are not responsible for delays due to customs, local postal services, or force majeure

  • Contact customer service for delivery concerns within 30 days of estimated delivery

6. RETURNS, REFUNDS, AND EU CONSUMER RIGHTS

6.1 EU Consumer Rights (14-Day Cooling-Off Period)

Right of Withdrawal: EU customers have the right to cancel orders within 14 days of receiving products without providing justification.

Process:

  1. Notify us of your intention to return within 14 days of receipt

  2. Return products in original condition within 14 days of notification

  3. Customer covers return shipping costs

6.2 Our Return Policy

What We Accept:

  • Defective products (manufacturing defects, production errors)

  • Products damaged during shipping

  • Products significantly different from description

What We Do NOT Accept:

  • Returns for size or fit issues (all sales final for sizing)

  • Products damaged by customer use

  • Products returned without original packaging

  • Custom or personalized items

6.3 Refund Process

Timeline: Refunds processed within 14 days of receiving returned items
Method: Refunds issued to original payment method
Store Credit: Available as alternative to cash refunds
Shipping Costs: Original shipping costs refunded only for defective/damaged items

No Exchanges: We offer refunds or store credit only - no direct exchanges available.

6.4 Return Procedure

  1. Contact contact@callepiel.com within applicable return period

  2. Provide order number and reason for return

  3. Receive return authorization and instructions

  4. Ship items back with proper packaging and tracking

  5. Refund processed upon receipt and inspection

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Calle Piel Property

  • All website content, designs, logos, and trademarks belong to Calle Piel SAS

  • "Calle Piel" name and logo are registered trademarks

  • Original artwork and designs are protected by copyright

  • Unauthorized use, reproduction, or distribution is prohibited

7.2 Customer License

Purchasing products grants you:

  • Right to use the physical product for personal purposes

  • No rights to reproduce, distribute, or commercialize designs

  • No trademark or copyright ownership transfer

7.3 Intellectual Property Violations

We will pursue legal action against:

  • Unauthorized reproduction of our designs

  • Counterfeiting of Calle Piel products

  • Trademark infringement

  • Copyright violations

8. PRIVACY AND DATA PROTECTION

8.1 Privacy Policy

  • Data collection and processing governed by our Privacy Policy

  • Full GDPR compliance for EU customers

  • Secure data handling and transfer protocols

  • Customer rights respected under applicable data protection laws

8.2 Social Media Integration

  • Instagram and TikTok integrations may collect additional data

  • Third-party platform privacy policies apply

  • Marketing communications require explicit consent

9. WEBSITE USE AND CONDUCT

9.1 Permitted Use

  • Browse products and make legitimate purchases

  • Access customer service and account information

  • Share products through provided social media tools

9.2 Prohibited Activities

  • Reverse engineering or attempting to access source code

  • Automated data collection (scraping, bots)

  • Uploading malicious software or harmful content

  • Impersonating other users or entities

  • Violating intellectual property rights

9.3 Account Security

  • Customers responsible for account security and password protection

  • Notify us immediately of suspected unauthorized access

  • We reserve the right to suspend accounts for policy violations

10. WARRANTIES AND LIABILITY

10.1 Product Warranties

Limited Warranty: Products are free from manufacturing defects for 30 days from delivery
Quality Guarantee: Products meet standard commercial quality for apparel items
No Extended Warranties: No warranties beyond those required by law

10.2 Limitation of Liability

Maximum Liability: Our total liability cannot exceed the purchase price of the product
Excluded Damages: We are not liable for indirect, consequential, or punitive damages
Force Majeure: Not liable for delays or failures due to circumstances beyond our control

10.3 Customer Responsibilities

  • Inspect products upon receipt and report issues promptly

  • Use products for intended purposes only

  • Follow care instructions provided with products

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms and Conditions are governed by French law.

11.2 Preferred Resolution Method

Primary Method: Mediation through qualified French mediators
Benefits: Confidential, cost-effective, faster resolution
Process: Good faith participation in mediation before litigation

11.3 Mediation Process

  1. Written notice of dispute to contact@callepiel.com

  2. 30-day informal resolution period

  3. If unresolved, either party may initiate mediation

  4. Mediator selection by mutual agreement or French mediation organization

  5. Mediation costs shared equally between parties

11.4 Jurisdiction

If mediation fails, disputes will be resolved by French courts with competent jurisdiction.

11.5 EU Online Dispute Resolution

EU customers may access the EU Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

12. CONSUMER PROTECTION COMPLIANCE

12.1 French Consumer Code Compliance

  • Full compliance with Code de la consommation

  • Clear pricing and product information

  • Respect for consumer protection rights

  • Transparent commercial practices

12.2 EU Directive Compliance

  • Consumer Rights Directive 2011/83/EU

  • E-commerce Directive 2000/31/EC

  • Unfair Commercial Practices Directive 2005/29/EC

12.3 Distance Selling Regulations

  • Clear pre-contractual information

  • Right of withdrawal for EU consumers

  • Transparent pricing and delivery information

  • Secure payment processing

13. FORCE MAJEURE

We are not liable for delays or failures in performance due to:

  • Natural disasters, pandemics, or government actions

  • Labor strikes or transportation disruptions

  • Technical failures or cyber attacks

  • Supplier or fulfillment partner issues beyond our control

Notification: We will notify customers of force majeure events affecting their orders.

14. MODIFICATIONS TO TERMS

14.1 Right to Modify

We reserve the right to update these Terms and Conditions to reflect:

  • Changes in business practices or services

  • Legal or regulatory requirements

  • Enhanced customer protections

14.2 Notification Process

Significant Changes: Email notification to registered customers
Minor Updates: Website notice with updated "Last Updated" date
Advance Notice: Minimum 30 days for material changes affecting customer rights

14.3 Continued Use

Continued use of our website or services after changes constitutes acceptance of updated terms.

15. SEVERABILITY AND ENTIRE AGREEMENT

15.1 Severability

If any provision is found unenforceable, remaining terms continue in full force.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the complete agreement between parties.

15.3 Language

In case of translation conflicts, the French version governs.

16. CUSTOMER SERVICE AND CONTACT

16.1 Customer Support

Email: contact@callepiel.com
Response Time: Within 48 hours during business days
Languages: French and English support available

16.2 Legal and Compliance

Legal Inquiries: contact@callepiel.com
Data Protection: contact@callepiel.com
Trademark Issues: contact@callepiel.com

16.3 Business Hours

Monday - Friday: 9:00 AM - 7:00 PM CET
Weekends and Holidays: Limited support availability

17. EFFECTIVE DATE AND VALIDITY

These Terms and Conditions are effective from November 24, 2025, and remain valid until superseded by updated terms. All orders placed are subject to the terms in effect at the time of order confirmation.