PRIVACY POLICY - CALLE PIEL
1. COMPANY INFORMATION
Business Name: Calle Piel SAS
Legal Form: Société par Actions Simplifiée (SAS)
Registered Address: 21 rue des Filles du Calvaire, 75003 Paris, France
Contact Email: contact@callepiel.com
Website: www.callepiel.com
Data Controller: Calle Piel SAS is the data controller responsible for your personal data.
2. SCOPE AND APPLICATION
This Privacy Policy applies to personal data collected through our website, online store, social media channels (Instagram, TikTok), and any interactions with Calle Piel. This policy complies with:
General Data Protection Regulation (GDPR) (EU) 2016/679
French Data Protection Act (Loi Informatique et Libertés)
French Consumer Code
ePrivacy Directive requirements
Important: You must be at least 18 years old to use our services or make purchases from Calle Piel.
3. INFORMATION WE COLLECT
3.1 Information You Provide to Us
Required Information:
Full name
Email address
Shipping and billing address
Phone number
Optional Information:
Date of birth
Size preferences
Preferred product categories
Marketing communication preferences
3.2 Information We Collect Automatically
Website Analytics: We use Google Analytics to collect:
IP addresses (anonymized)
Browser type and version
Pages visited and time spent
Referring websites
Device information
Cookies and Tracking Technologies:
Essential cookies (necessary for website functionality)
Analytics cookies (Google Analytics)
Marketing cookies (for advertising on social media platforms)
3.3 Information from Third Parties
Payment processing information (through Squarespace Payments)
Social media interactions (Instagram, TikTok)
Shipping and delivery confirmations from our fulfillment partners
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on:
Contract: Processing necessary to fulfill orders and provide customer service
Consent: Marketing communications, non-essential cookies, social media integrations
Legitimate Interest: Website analytics, fraud prevention, business operations
Legal Obligation: Tax records, accounting requirements, customer complaint handling
5. HOW WE USE YOUR INFORMATION
5.1 Order Processing and Fulfillment
Process and fulfill orders
Communicate order status and shipping updates
Handle returns and refunds
Provide customer support
5.2 Marketing and Communications
Send newsletters and promotional offers (with consent)
Personalize shopping experience
Social media advertising and engagement
Product recommendations
5.3 Business Operations
Website analytics and optimization
Fraud prevention and security
Legal compliance and record keeping
Business development and improvement
6. DATA SHARING AND TRANSFERS
6.1 Service Providers
We share personal data with trusted partners who assist us:
Fulfillment Partner: Customer shipping details are shared with our print-on-demand fulfillment partner located in the USA for order processing and delivery purposes. This partner is GDPR-compliant and operates under appropriate data protection safeguards.
Payment Processing: Squarespace Payments processes payment information securely
Analytics: Google Analytics processes website usage data
Email Marketing: Marketing platform providers (with consent)
6.2 International Transfers
Transfers Outside EU: Personal data may be transferred to our fulfillment partner in the United States. These transfers are protected by:
Standard Contractual Clauses (SCCs)
Data Processing Agreements with GDPR-compliant partners
US-EU Data Privacy Framework adequacy protections where applicable
6.3 Legal Requirements
We may disclose personal data when required by law or to:
Comply with legal obligations
Protect our rights and property
Prevent fraud or security threats
Respond to court orders or government requests
7. DATA RETENTION
We retain personal data only as long as necessary for the purposes outlined in this policy:
Active Customer Data: Retained while customer account remains active
Order and Transaction Data: 10 years (French accounting law requirements)
Marketing Data: 3 years from last contact or until consent is withdrawn
Inactive Account Data: 3 years after last activity
Website Analytics: 26 months (Google Analytics default)
Customer Support Records: 3 years from resolution
Automatic Deletion: Data is automatically deleted when retention periods expire, unless legal obligations require longer retention.
8. YOUR RIGHTS UNDER GDPR
As an EU resident, you have the following rights:
8.1 Right to Information
You have the right to receive clear information about how we process your data.
8.2 Right of Access
You can request a copy of your personal data we hold.
8.3 Right to Rectification
You can correct inaccurate or incomplete personal data.
8.4 Right to Erasure ("Right to be Forgotten")
You can request deletion of your personal data when:
No longer necessary for original purpose
You withdraw consent
Data was unlawfully processed
Required for legal compliance
8.5 Right to Restrict Processing
You can limit how we process your data in certain circumstances.
8.6 Right to Data Portability
You can receive your data in a structured, machine-readable format.
8.7 Right to Object
You can object to processing based on legitimate interests or for direct marketing.
8.8 Rights Related to Automated Decision-Making
We do not use automated decision-making or profiling systems.
9. EXERCISING YOUR RIGHTS
How to Contact Us: Email privacy@callepiel.com or use the contact form on our website
Response Time: We will respond within 30 days of receiving your request
Identity Verification: We may require proof of identity before processing requests
No Fees: Exercising your rights is free of charge, unless requests are manifestly unfounded or excessive
10. COOKIES AND TRACKING
10.1 Types of Cookies We Use
Essential Cookies: Required for website functionality (shopping cart, checkout)
Analytics Cookies: Google Analytics for website performance
Marketing Cookies: Social media pixels for advertising
10.2 Cookie Consent
We obtain explicit consent for non-essential cookies through our cookie banner. You can:
Accept or reject cookies
Modify cookie preferences anytime
Disable cookies in your browser settings
10.3 Third-Party Cookies
Google Analytics: Analytics and website performance
Social Media Platforms: Instagram and TikTok integration
Squarespace: Website functionality and e-commerce features
11. DATA SECURITY
We implement appropriate technical and organizational measures:
Technical Measures:
SSL/TLS encryption for data transmission
Secure payment processing systems
Regular security updates and monitoring
Access controls and authentication systems
Organizational Measures:
Staff training on data protection
Data protection policies and procedures
Regular security assessments
Incident response procedures
12. DATA BREACH NOTIFICATION
In case of a personal data breach that poses high risk to your rights:
We will notify the CNIL (French supervisory authority) within 72 hours
We will inform affected individuals without undue delay
We will provide information about the breach and protective measures
13. CHILDREN'S PRIVACY
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we discover we have collected data from someone under 18, we will delete it immediately.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect:
Changes in our data processing practices
Legal or regulatory requirements
New features or services
Notification: Significant changes will be communicated via:
Email notification to registered users
Prominent notice on our website
Updated "Last Updated" date
15. SUPERVISORY AUTHORITY
You have the right to lodge a complaint with the French supervisory authority:
Commission Nationale de l'Informatique et des Libertés (CNIL)
Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
Website: www.cnil.fr
Phone: +33 1 53 73 22 22
16. CONTACT INFORMATION
Data Protection Queries: contact@callepiel.com
General Inquiries: contact@callepiel.com
Postal Address: Calle Piel SAS, 21 rue des Filles du Calvaire, 75003 Paris, France
Response Commitment: We will respond to privacy-related inquiries within 72 hours during business days.